Supporting positive relationships for children and families.

Child contact, family support and practical help across Sussex, delivered in safe, neutral settings and in the community.

Our Services

Child-friendly contact setting

Child Contact

Supervised and supported contact in suitable venues or in the community, with arrangements tailored to the needs of the child or children involved.

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  • Supervised contact
  • Supported contact
  • Venue-based and community contact
  • Supervised and separate handovers
  • Indirect or video contact where appropriate
  • Written observations and reports where commissioned
Family, child and young person support

Family, Children & Young People Support

Practical and one-to-one support for children, young people, parents and carers, tailored to the needs of the family or individual.

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  • Parenting, routines, boundaries and consistency
  • Practical support in the home or community
  • One-to-one support and companionship for children and young people
  • Positive activities and community engagement
  • Support with confidence, transitions and additional needs
  • Welfare and check-in visits where appropriate
  • Non-clinical hospital or inpatient support where appropriate
  • Support delivered alongside other professionals where needed
Professionals discussing support arrangements

Support During Community-Based Assessments

Practical family support and factual observation alongside the professional responsible for the assessment.

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  • Structured family support in the home or community
  • Observation and factual recording
  • Practical guidance and support
  • Monitoring arrangements agreed with the commissioning professional
  • Any formal assessment remains the responsibility of the assessing professional

Pricing

Clear, straightforward pricing for referrals, contact sessions and reports.

Referral fee

£50 + VAT

One-off referral and setup fee.

Supervised or supported contact — Monday to Friday

£50 + VAT per hour

Supervised or supported contact — Saturday & Sunday

£60 + VAT per hour

Written reports

£40 + VAT

Reports must be agreed in advance so appropriate notes can be taken during contact.

Travel time

£35 + VAT per hour

No mileage charge. Parking, tolls or other necessary travel expenses may be charged separately where applicable.

Separate handovers

£25 + VAT weekdays · £30 + VAT weekends

Two 15-minute handovers, charged as an additional 30 minutes at the applicable hourly rate.

Children: Standard pricing covers up to three children.

Where more than three children are involved, an additional supervisor may be required depending on the circumstances.

Referrals

We accept referrals from parents and carers as well as solicitors, social workers, Cafcass, local authorities and other professionals.

1
Complete the referral form Fill in the referral form with the relevant details and send it back to us.
2
We review the referral We review the information, carry out the necessary checks, look at availability and confirm whether we can accommodate the referral.
3
Arrangements are agreed We confirm the type of support, location, dates and times, any specific requirements, and how communication and reports will work.
4
Support begins Sessions or support begin as agreed.

About Us

We started as a family-run organisation in Sussex, focused on providing safe, practical and reliable support for children and families.

Today, we work with families and professionals across Sussex to provide child contact, family support and direct support for children and young people, with safeguarding, clear communication and professional boundaries at the heart of our work.

Frequently Asked Questions

What is the difference between supervised and supported contact?

Supported contact is generally suitable where a lower level of oversight is required, with staff available to support the arrangements as needed. Supervised contact involves a member of our team remaining present throughout the session and observing the contact more closely. The appropriate level of support will be agreed from the referral information and any court or professional requirements.

Who can make a referral?

A referral can be made by a parent or carer, solicitor, social worker, Cafcass, local authority or another professional involved with the family.

Do I need a court order?

No. Families can contact us directly, although any existing court orders or professional arrangements will need to be taken into account.

Where can contact take place?

Contact can take place in a suitable venue or in the community, depending on the needs of the child or children and the arrangements agreed at referral stage.

Can you provide written reports?

Yes. If a written report is required, this should be agreed before the session so the appropriate factual notes can be taken during contact.

How quickly can contact or support start?

This depends on the referral information, any checks that are needed, availability and how quickly the required paperwork or information is returned by everyone involved. Once we have the information we need, we will confirm the arrangements as soon as possible.

Careers

Make a difference to a child’s life.

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We are looking for caring, reliable people with experience working with children and families to join Child Contact Services.

Pay: £16–£18 per hour
Training included.

The work can include supervising and supporting child contact sessions, supporting children and families, liaising with professionals and completing clear factual observations and reports.

Experience working with children and families is important, along with good communication skills, professional boundaries and safeguarding awareness.

Interested in joining us?
Please send your CV and a short introduction to .

Referral Forms
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Referral Forms

Choose the form that best fits the person making the referral.

Resources
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Resources

Choose the information you need.

Parent & Carer Guide
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Parent & Carer Guide

We understand that arranging contact can feel difficult, particularly where there has been conflict, safeguarding concerns, a court order, or a period of time without contact. Our role is to provide a safe, child-focused and professional service that reflects the individual circumstances of each family.

Supported Contact

Supported contact is generally suitable where contact does not require continuous observation by a member of staff. Our team can help with the arrangements, provide a suitable setting where appropriate, support handovers and remain available if help is needed. It may be appropriate where families need some structure or reassurance around contact but where a higher level of supervision is not required.

Supervised Contact

During supervised contact, an appropriately trained and DBS-checked member of staff remains present throughout the session. The supervisor will remain within appropriate sight and hearing of the child and the parent or family member so that the interaction can be observed and the supervisor can respond if any concerns arise.

Because effective supervision must be maintained throughout, some activities may not be suitable for supervised contact. For example, swimming would not normally be appropriate where it would prevent the supervisor from maintaining suitable sight and hearing.

Contact Centre Sessions

Where contact takes place at one of our contact venues, families have access to a child-friendly setting with suitable toys, games and activities. The aim is to provide a welcoming environment where children can spend meaningful time with their parent or family member while the agreed level of support or supervision remains in place.

Community-Based Contact

Community-based contact means contact taking place away from the contact centre in an appropriate public setting. This may include parks, cafés, family attractions, play areas or other suitable community locations.

Community-based contact does not mean contact taking place at either parent’s home address. Where contact is supervised, the chosen activity and location must allow the supervisor to maintain the required level of sight, hearing and oversight throughout the session.

The suitability of a particular venue or activity will depend on the individual family, the child’s needs, any court order or professional recommendations, and the level of supervision required.

Handovers, Collections and Returns

Where appropriate, separate handover arrangements can be put in place so that parents do not need to meet face to face. Depending on the circumstances and arrangements agreed in advance, a member of staff may also be able to assist with collecting or returning children as part of the contact arrangements.

These arrangements are considered on a case-by-case basis, with the child’s safety and welfare at the centre of the decision.

Reports and Records

Where requested or required, written records or reports can be provided following contact sessions. Reports may include factual observations about the child’s presentation, interaction between the child and parent or family member, activities undertaken, the child’s responses and engagement, and any significant events or concerns.

Reports are written professionally and objectively and are focused on what was observed during the session.

Safeguarding and Professional Standards

The safety and welfare of children is central to our work. Staff involved in providing services are appropriately vetted, DBS checked and receive relevant training for the work they undertake.

Where there are known safeguarding concerns, allegations of abuse, domestic abuse, high conflict or other risks, these will be considered carefully when deciding whether we can safely provide the service and what level of support or supervision is appropriate.

Any court orders, professional recommendations or agreed safeguarding arrangements should be provided to us before contact begins.

A Child-Focused Approach

Children can sometimes feel anxious, confused or uncertain about contact, particularly after a period of separation or where there has been conflict between adults. Our approach is to help contact feel as calm, safe and natural as possible for the child while appropriate safeguards remain in place.

Every Family Is Different

There is no single arrangement that suits every family. Before services begin, we consider the circumstances of the referral, the needs of the child, relevant safeguarding information, any court orders and the views of relevant professionals where applicable. This helps us agree the most appropriate arrangements for each family.

Professional Referral Information
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Professional Referral Information

Please provide the type of service required, relevant court directions, key safeguarding information, reporting requirements and important timescales.

Download professional referral form

Safeguarding
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Safeguarding

Safeguarding concerns are recorded and managed in line with Child Contact Services’ safeguarding procedures. Information may be shared with relevant professionals or authorities where necessary to protect a child or young person.

Privacy & Data Retention
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Privacy & Data Retention

Case information is stored securely and retained only for as long as there is a clear legal, safeguarding, complaints or professional reason to keep it, after which it is securely disposed of in line with the service’s retention policy.