We understand that arranging contact can feel difficult, particularly where there has been conflict, safeguarding concerns, a court order, or a period of time without contact. Our role is to provide a safe, child-focused and professional service that reflects the individual circumstances of each family.
Supported Contact
Supported contact is generally suitable where contact does not require continuous observation by a member of staff. Our team can help with the arrangements, provide a suitable setting where appropriate, support handovers and remain available if help is needed. It may be appropriate where families need some structure or reassurance around contact but where a higher level of supervision is not required.
Supervised Contact
During supervised contact, an appropriately trained and DBS-checked member of staff remains present throughout the session. The supervisor will remain within appropriate sight and hearing of the child and the parent or family member so that the interaction can be observed and the supervisor can respond if any concerns arise.
Because effective supervision must be maintained throughout, some activities may not be suitable for supervised contact. For example, swimming would not normally be appropriate where it would prevent the supervisor from maintaining suitable sight and hearing.
Contact Centre Sessions
Where contact takes place at one of our contact venues, families have access to a child-friendly setting with suitable toys, games and activities. The aim is to provide a welcoming environment where children can spend meaningful time with their parent or family member while the agreed level of support or supervision remains in place.
Community-Based Contact
Community-based contact means contact taking place away from the contact centre in an appropriate public setting. This may include parks, cafés, family attractions, play areas or other suitable community locations.
Community-based contact does not mean contact taking place at either parent’s home address. Where contact is supervised, the chosen activity and location must allow the supervisor to maintain the required level of sight, hearing and oversight throughout the session.
The suitability of a particular venue or activity will depend on the individual family, the child’s needs, any court order or professional recommendations, and the level of supervision required.
Handovers, Collections and Returns
Where appropriate, separate handover arrangements can be put in place so that parents do not need to meet face to face. Depending on the circumstances and arrangements agreed in advance, a member of staff may also be able to assist with collecting or returning children as part of the contact arrangements.
These arrangements are considered on a case-by-case basis, with the child’s safety and welfare at the centre of the decision.
Reports and Records
Where requested or required, written records or reports can be provided following contact sessions. Reports may include factual observations about the child’s presentation, interaction between the child and parent or family member, activities undertaken, the child’s responses and engagement, and any significant events or concerns.
Reports are written professionally and objectively and are focused on what was observed during the session.
Safeguarding and Professional Standards
The safety and welfare of children is central to our work. Staff involved in providing services are appropriately vetted, DBS checked and receive relevant training for the work they undertake.
Where there are known safeguarding concerns, allegations of abuse, domestic abuse, high conflict or other risks, these will be considered carefully when deciding whether we can safely provide the service and what level of support or supervision is appropriate.
Any court orders, professional recommendations or agreed safeguarding arrangements should be provided to us before contact begins.
A Child-Focused Approach
Children can sometimes feel anxious, confused or uncertain about contact, particularly after a period of separation or where there has been conflict between adults. Our approach is to help contact feel as calm, safe and natural as possible for the child while appropriate safeguards remain in place.
Every Family Is Different
There is no single arrangement that suits every family. Before services begin, we consider the circumstances of the referral, the needs of the child, relevant safeguarding information, any court orders and the views of relevant professionals where applicable. This helps us agree the most appropriate arrangements for each family.